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The landing page URL isn't working
The landing page URL isn't working

The URL provided for the landing page isn't working

Mariana avatar
Written by Mariana
Updated over a week ago

Landing pages can only be hosted on subdomains, not root domains, keeping in mind that www. is considered a subdomain. There are two options for hosting:

  1. The default secured domain convertflowpages.com and the subdomain can be updated from the website's settings in the ConvertFlow account:

  2. A custom subdomain that can be set from the "Domains" section in the website's settings in the ConvertFlow account:

When using a custom domain for a ConvertFlow landing page and the URL isn't displaying the content, please make sure the CNAME record has been updated in the website's DNS. This information can be verified through a DNS lookup tool like MXToolbox, DNS Checker, or Who.is.

This is what our CNAME would look like when searched through a DNS lookup site:

If the CNAME record has been updated, and verified through a DNS lookup tool, but still gets an error page when using the landing page's URL, please check if the website is using Cloudflare and go through this article to troubleshoot accordingly β†’

Should the error persist, please contact us via the chat widget on the website/app or email us at support@convertflow.com.

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